Terms & Conditions

Privacy Policy for The Body Wellness Clinic

Effective Date: [Enter Effective Date, e.g., August 26, 2025]
Last Updated: [Same Date]

1. Introduction

The Body Wellness Clinic (“we,” “us,” “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you use our website, book services, or otherwise interact with us, in accordance with the UK GDPR and Data Protection Act 2018.

2. Data We Collect

a. Information You Provide:

• Personal identifiers: name, email address, phone number, and postal address (for gift vouchers or packages).

• Booking-related data: appointment details, treatment preferences, and any notes you provide.

• Optional health or medical information, if shared for tailored treatment.

b. Automatically Collected Data:

• Technical data: IP address, browser type, operating system, device type, referring pages.

• Analytics: pages visited, time spent, interactions, pages clicked—collected via cookies or similar tools.

3. How We Use Your Data

We use your personal data to:

• Manage appointment bookings and confirmations.

• Provide and customise massage therapies and other services.

• Communicate with you regarding your booking, our services, updates, and special offers (only with your consent).

• Improve website performance and user experience through analytics.

• Comply with legal obligations or to protect our legal rights.

4. Legal Bases for Processing (UK GDPR)

Depending on the purpose, our lawful bases include:

• Contract: to fulfil service bookings and deliver treatments.

• Consent: for marketing communications or promotional messaging.

• Legitimate Interests: for website analytics, fraud prevention, or service improvement, ensuring your rights are not overridden.

• Legal Obligation: to comply with applicable statutory requirements.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance site functionality, track usage for improvement, and support marketing.

• You can control cookies through your browser settings or any banner prompts.

• Disabling certain cookies may limit access to parts of our website.

6. Data Sharing and Third Parties

We do not sell or rent your personal data. However, we may share your information with:

• Service providers (e.g., booking systems, IT infrastructure, email services).

• Legal authorities, if required by law.
  We require that all third parties handling your data adhere to data-protection standards.

7. International Data Transfers

Data may be stored or processed outside the UK. In such cases, we ensure transfers comply with relevant protections (e.g., EU Commission adequacy decisions, standard contractual clauses) to safeguard your data.

8. Data Retention

Your personal data will be stored only as long as necessary for the intended purpose—fulfilment of services, legal obligations, or resolving disputes. Analytics and log data may be retained for a shorter, limited period.

9. Your Rights Under UK GDPR

You are entitled to the following rights:

• Access your personal data.

• Request correction or updates.

• Ask for deletion (where no legal requirement prevents this).

• Restrict or object to processing.

• Withdraw consent for communications at any time.

• Request data portability for data you’ve provided.
  To exercise your rights, please get in touch using the contact details below. You may also file a complaint with the Information Commissioner’s Office (ICO) if necessary.

10. Children’s Privacy

Our services are not directed at individuals under 13 years of age, and we do not knowingly collect data from children. If we discover any such data, we will delete it promptly. If you suspect your child has provided us with information, contact us to address it.

11. Links to Other Websites

Our website may contain links to other sites not operated by us. This policy does not apply to those sites, and you should review their privacy policies separately.

12. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be published here, with an updated “Last Updated” date at the top. Significant updates may be communicated directly via email or notifications on our site.

13. Contact Information

For queries, rights requests, or concerns, contact us at:
Email: info@thebodywellnessclinic.co.uk
Address: The Body Wellness Clinic, 1st Floor, Aston House, Queensway Court, Queensway, Hemel Hempstead, HP1 1LS, UK

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